1. Overview
At CryptoInvest Pro, we strive to provide high-quality educational content and services related to cryptocurrency investments. We understand that sometimes purchases may not meet your expectations. This Refund Policy outlines the conditions under which we provide refunds for our paid products and services.
This policy applies to all purchases made through our website, including premium content subscriptions, educational courses, special reports, and consulting services.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Refund Eligibility
2.1 Premium Subscriptions
For monthly premium subscriptions:
- We offer a 7-day money-back guarantee from the date of initial subscription.
- You may cancel your subscription at any time, but refunds are only issued within the first 7 days.
- No partial refunds will be provided for unused portions of a subscription period after the 7-day refund period has expired.
For annual premium subscriptions:
- We offer a 14-day money-back guarantee from the date of initial subscription.
- After the 14-day period, we may provide prorated refunds for the unused portion of your subscription at our discretion.
2.2 Educational Courses
- We offer a 14-day money-back guarantee for our educational courses, starting from the date of purchase.
- To be eligible for a refund, you must have completed no more than 25% of the course content.
- If you have accessed more than 25% of the course materials, you are no longer eligible for a refund.
2.3 Special Reports and One-Time Purchases
- Due to the digital nature of our special reports and one-time purchase products, all sales are final once you have accessed or downloaded the content.
- If you have not accessed or downloaded the content, you may request a refund within 3 days of purchase.
2.4 Consulting Services
- For personalized consulting services, deposits are non-refundable.
- If you cancel a scheduled consulting session at least 48 hours in advance, you may reschedule or receive credit for a future session.
- Cancellations with less than 48 hours notice will not be eligible for rescheduling or credit.
- If a session is not delivered as described, you may be eligible for a partial or full refund, evaluated on a case-by-case basis.
3. Refund Conditions
To qualify for a refund, the following conditions must be met:
- The refund request must be made within the specified timeframes outlined in Section 2.
- You must provide a valid reason for your refund request.
- Your account must be in good standing, with no violations of our Terms and Conditions.
- You must have made the purchase directly through our website (purchases made through third-party platforms are subject to the refund policies of those platforms).
3.1 Ineligible for Refunds
Refunds will not be provided in the following circumstances:
- After the specified refund period has expired
- If you have violated our Terms and Conditions
- If the reason for the refund request is not related to the quality or delivery of our products or services
- For claims of "not as described" when the product or service description was accurate
- Due to changes in market conditions or investment outcomes (our educational content does not guarantee specific investment results)
- For technical issues on your end that prevent you from accessing our content (we will work with you to resolve such issues)
4. Refund Process
4.1 How to Request a Refund
To request a refund, please follow these steps:
- Send an email to support@cryptoinvestpro.com with the subject line "Refund Request"
- Include the following information in your email:
- Your full name
- Email address associated with your account
- Date of purchase
- Order or transaction ID (if available)
- Product or service purchased
- Reason for requesting a refund
- Alternatively, you can complete our refund request form available in your account dashboard
4.2 Processing Timeframes
We are committed to processing refund requests promptly:
- We will acknowledge receipt of your refund request within 2 business days.
- We will review your request and provide a decision within 5 business days.
- If approved, refunds will be processed within 10 business days from the date of approval.
4.3 Refund Methods
Refunds will be issued using the same payment method you used for the original purchase:
- Credit/Debit Card payments will be refunded to the same card.
- PayPal payments will be refunded to your PayPal account.
- Cryptocurrency payments will be refunded in the same cryptocurrency at the current market rate.
Please note that your financial institution may take additional time to process the refund and for it to appear in your account.
5. Exceptions to Refund Policy
5.1 Technical Issues
If you experience technical issues that significantly impair your ability to access or use our services:
- Contact our support team at support@cryptoinvestpro.com before requesting a refund.
- We will make reasonable efforts to resolve technical issues.
- If we cannot resolve the issues within a reasonable timeframe, we may extend your refund eligibility period.
5.2 Special Circumstances
We understand that exceptional circumstances may arise. In cases of:
- Medical emergencies
- Natural disasters affecting your region
- Other extraordinary events
We may, at our sole discretion, make exceptions to our standard refund policy. Such exceptions will be evaluated on a case-by-case basis and may require documentation.
5.3 Promotional or Discounted Purchases
Products or services purchased at a discount of 50% or more, or as part of a special promotion, may have modified or limited refund terms. Any special refund terms will be clearly communicated at the time of purchase.
6. Cancellation vs. Refund
6.1 Subscription Cancellation
Cancelling a subscription is different from requesting a refund:
- Cancellation stops future billing but does not automatically trigger a refund for past payments.
- You can cancel your subscription at any time through your account dashboard or by contacting customer support.
- After cancellation, you will retain access to your subscription until the end of your current billing period.
6.2 Auto-Renewal
Our subscriptions auto-renew by default to ensure uninterrupted service:
- We send email reminders 3-5 days before your subscription renewal date.
- To avoid charges, cancel your subscription at least 24 hours before the renewal date.
- Refunds for unintended renewals are subject to the refund timeframes specified in Section 2.1.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
We will notify customers of significant changes to this policy via email or by a prominent notice on our website.
The refund policy that was in effect at the time of your purchase will apply to your refund request.
8. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
CryptoInvest Pro
5 Reid Summit
Tinashire RG40 4RX
United Kingdom
Email: support@cryptoinvestpro.com
Phone: +442707059511
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).
